Refund policy
At , we value our customers and strive to offer products of the highest quality. We understand that occasionally there might be issues that warrant a return, and for those cases, we have outlined our refund policy below.
Order Placed at eCommerce
Order Finalization: Once an order has been placed on our website, it is considered final. will not entertain any changes after the order has been submitted. This policy ensures streamlined order processing and reduces the potential for errors or confusion.
Payment and Product Changes: No alterations to the method of payment will be accepted once the order has been placed. No product swaps or changes can be made after the order has been placed. Customers wishing for a different product must place a new order. If runs into a stock problem, our Customer Service Team will be in contact with the customer to supply information about the delay of the order. If we do not have the specific item the customer ordered, we will offer a substitute product according to the item ordered and the customers need. If a customer is not satisfied with the service the customer can decide to refund the order at no additional cost.
Refunds: Should a customer wish to refund their order, a deduction of 5% will be applied to the refund amount. This is to cover processing and restocking costs. Refunds will be processed using the original payment method.
Shipping Deductions for Refunds: If an order has been processed and dispatched, and shipping has been paid for by , any refunds will have the shipping amount deducted. This is to cover the shipping costs incurred by .
Processing of Refunds: Refunds will be processed within a specific timeframe, typically 7-14 business days. The exact duration may vary depending on the original payment method used.
Customer Responsibility: It is the responsibility of the customer to ensure that all order details, including the method of payment and items ordered, are accurate at the time of placing the order. cannot be held responsible for errors made by the customer during the order process. In cases of genuine mistakes or system errors, the customer should reach out to the customer service team immediately for assistance.
Communication: Any concerns, issues, or feedback regarding the order or refund policy should be directed to our customer service team. We value our customers and will strive to address any concerns promptly and professionally.
Errors on Our Site: Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions including after an order has been submitted and whether or not the order has been confirmed and your method of payment charged. If your method of payment has already been charged for the purchase and your order is canceled, will issue a credit to your method of payment used in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.
By placing an order with , customers agree to the terms set out in this Order and Refund Policy. reserves the right to amend this policy at any time, and changes will be communicated on our official website.
Order delivered to eCommerce Customer
Time Frame for Returns: If you are not completely satisfied with your purchase, you may return the product within 14 days from the date of purchase at your own cost.
Product Condition: To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. The product must be in its original packaging.
Receipt or Proof of Purchase: A receipt or proof of purchase is required for all returns or refunds. Without proof of purchase, we cannot offer a refund or exchange.
Non-Returnable Items: Please note that some items cannot be returned due to health and safety concerns. This includes, but is not limited to, makeup products, skincare products, hair care products that have been opened or used.
Damaged or Defective Products: If you received a damaged or defective product, please contact us immediately at support@ . We will arrange a return or exchange and cover the shipping costs for these items.
Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.
Shipping Costs: Shipping costs for returning your item are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. However, if the return is due to a defective product or an error on our part, we will cover the cost of return shipping.
Sale Items: Only regular priced items may be refunded. Sale items cannot be refunded but may be eligible for exchange.
Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact our customer service.
We advise all customers to carefully review their purchase before completing the transaction. If you have any questions or concerns about a product or our refund policy, please contact our customer service team for assistance.
This policy is subject to change without prior notice. For the most up-to-date information, please refer to the refund policy page on our website.
is not responsible for any individual reaction to any particular ingredient. People with sensitivities to any listed ingredient should not use the product. In case you are in doubt always try an allergy patch test and if at any time irritation occurs, discontinue use of the product.
Thank you for shopping with . We appreciate your business and look forward to serving your beauty and wellness needs.
